'This rich and detailed longitudinal study of a well-known company makes fascinating reading. There are relatively few 'inside' accounts like this one available. Work, Change and Competition thus makes a significant contribution to the literature of organizational development and change.' - Dave Buchanan, De Monfort University

'THe authors use an accessible and informal writing style which surprisingly would please both academics and practitioners. The book makes a great contribution to an unknown area and therefore should be read widely.' - International Journal Of Toursim Research