The co-op bookstore for avid readers
Book Cover for: Can Your Customer Service Do This?: Create an Anticipatory Customer Experience That Builds Loyalty Forever, Micah Solomon

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience That Builds Loyalty Forever

Micah Solomon

Today's most sought-after "customer service sleuth" and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyalty

Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This? customer service turnaround wizard and renowned customer service training expert Micah Solomon―who has worked with brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Association―shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.

This is the first book to move the reader step-by-step toward customer service perfection and true customer-centricity by creating, refining, and synchronizing employee behaviors, systems, and standards to together create the perfect customer service environment and customer experience for your customers.

Inside, you'll find the long-hidden secrets and proven hands-on methods for:

- Applying the "Gold Touch" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement.
- Moving every customer systematically up the loyalty ladder--from disengaged to loyalty to becoming a vocal advocate, online and off.
- Transforming your most angry, upset, "I'll never use you again!" customers into true company loyalists via the scientifically proven principles of customer service recovery.
- Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis.
- Making the right moves to keep your company popular on social media by gently winning over your critics even before they post.
- Creating and providing customer service training to your workforce--yes, Micah actually includes step-by-step instructions for how to set up a winning, sustainable, world class customer service training program.

By reading Can Your Customer Service Do This? and applying its easy to understand lessons, soon you'll be leaps and bounds beyond your competition. (Unless you make the mistake of sharing this book with your competitors!)

Book Details

  • Publisher: McGraw-Hill Companies
  • Publish Date: Oct 9th, 2023
  • Pages: 240
  • Language: English
  • Edition: undefined - undefined
  • Dimensions: 9.27in - 6.30in - 0.69in - 1.00lb
  • EAN: 9781264825516
  • Categories: Customer RelationsSales & Selling - GeneralSkills

More books to explore

Book Cover for: Simple Truths of Service, Ken Blanchard
Book Cover for: Legendary Service: The Key Is to Care, Ken Blanchard
Book Cover for: Raving Fans, Ken Blanchard
Book Cover for: Sell or Be Sold: How to Get Your Way in Business and in Life, Grant Cardone
Book Cover for: Aligning Strategy and Sales: The Choices, Systems, and Behaviors That Drive Effective Selling, Frank V. Cespedes
Book Cover for: How to Grow Your Small Business: A 6-Step Plan to Help Your Business Take Off, Donald Miller
Book Cover for: Emotional Intelligence Habits, Travis Bradberry
Book Cover for: The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, Clayton M. Christensen
Book Cover for: Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, Horst Schulze
Book Cover for: Take Command: Find Your Inner Strength, Build Enduring Relationships, and Live the Life You Want, Joe Hart
Book Cover for: Flawless Consulting: A Guide to Getting Your Expertise Used, Peter Block
Book Cover for: The One Minute Manager Builds High Performing Teams: New and Revised Edition, Ken Blanchard
Book Cover for: The Art of Conscious Conversations: Transforming How We Talk, Listen, and Interact, Chuck Wisner
Book Cover for: Never Split the Difference: Negotiating as If Your Life Depended on It, Chris Voss
Book Cover for: The Power of Saying No: The New Science of How to Say No That Puts You in Charge of Your Life, Vanessa Patrick

About the Author

Solomon, Micah: - Micah Solomon is a customer service consultant and turnaround expert, trainer, eLearning training designer, and keynote speaker. He's known nationally and globally for his step-by-step customer service improvement approach to transforming customer service from a source of frustration to a builder of customer engagement, loyalty, and word-of-mouth marketing and praise. Inc. magazine has named Micah "The World's #1 Customer Service Turnaround Expert."

More books by Micah Solomon

Book Cover for: The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets, Micah Solomon
Book Cover for: Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, Leonardo Inghilleri
Book Cover for: Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience, Micah Solomon
Book Cover for: High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce, Micah Solomon
Book Cover for: Your Customer Is The Star: How To Make Millennials, Boomers and Everyone Else Love Your Business, Micah Solomon