Orders, Cancellations & Payments

Preorders

Preorders allow you to place an order before a book has been released to the public. The publisher determines the release date of the book. Tertulia will authorize payment and ship your book upon release date. You may see a temporary authorization hold in your credit card account until we actually charge you for the book.

Backorders

Backorders will be placed with the publisher when you purchase a book that is not currently available in our warehouse. If a backordered book is not received within 60 days, we will cancel the order and refund you.

Cancellations & Returns

In the interest of processing orders quickly from our warehouse, Tertulia does not allow for cancellations or modifications to orders that have already been processed. In the rare case that a book order is canceled due to lack of availability, you will be notified and refunded. Tertulia does not accept returns at this time. If your book has arrived damaged or you receive the wrong item, contact customer care and we will replace it immediately.

Membership

When you purchase a Tertulia Co-op membership, you are subscribing for a one-year period. You are offered a 30-day free trial and can cancel within that 30-day window and you will not be charged. After the free trial period, you will be charged your annual membership fee. You will be entered into an auto-renewal program.

Unless you contact customer service and notify us before your renewal date that you wish to cancel, your membership will automatically renew on your assigned renewal date. As a member, you authorize us to charge annual renewal fees using the debit/credit

card we have on file for you. From time to time, we may change the price associated with the monthly renewal and/or the benefits included in your membership; in such a case, you will be notified ahead of time and your membership will renew at the then-prevailing price.

All users are offered a one-time courtesy trial membership of 30 days, which comes with a special offer of 50% off your first book. This trial membership cannot be redeemed more than once for any individual user. Users who attempt to redeem the trial membership under more than one email address will be charged for the full cost of any additional subscriptions purchased.

Belletrist Book Club

If you’re an active member of the Belletrist x Tertulia book club and you have a question about your membership, contact us at help@tertulia.com. Want to become a member? Learn more.

When you purchase a Belletrist membership, you will receive repeat deliveries as part of your purchase. These are based on the subscription duration and frequency that you select.

When you purchase a Belletrist annual membership, you are subscribing for a one-year period. There are no cancellations or reimbursements for the one-year subscription. You will receive 12 books in the mail as part of the Belletrist subscription, and you are entitled to Tertulia member benefits during that time as well. You will be entered into an auto-renewal program. Unless you contact customer service and notify us before your renewal date that you wish to cancel, your membership will automatically renew on your assigned renewal date. As a member, you authorize us to charge annual renewal fees using the debit/credit card we have on file for you.

When you purchase a Belletrist monthly membership, you are signing up for a monthly subscription on autorenewal. As a member, you authorize us to charge monthly subscription fees using the debit/credit card we have on file for you. You are able to cancel any time, but you will be responsible for payment of any month subscription during which we have already shipped to you the book pick of the month. Your cancellation will be activated with the subsequent month. You will receive 1 book in the mail for each subscription fee billed as part of the Belletrist subscription, and you are entitled to Tertulia member benefits during your active subscription period.

There are no returns or refunds for any books sent through the monthly or annual Belletrist subscription. From time to time, we may change the price associated with the renewal and/or the benefits included in your membership; in such a case, you will be notified ahead of time and your membership will renew at the then-prevailing price.