A concise, impactful guide that will improve any healthcare worker's experience of caring for patients. This book should be required reading for all medical trainees.

Katrina Ubell, MD, Author of How to Lose Weight for the Last Time

"Difficult" patients will always be part of the healthcare interaction, but sometimes doctors are just as much a part of the problem. Joan Naidorf has created a critical tool for physicians, nurses, and all healthcare professionals as they navigate the challenging waters of patient care.

Danielle Ofri, MD, PhD, Author of When We Do Harm; A Doctor Confronts Medical Error

Early in our training, we learn about the concept of "transference," where we project our own frustrations onto patients. But this is not a sustainable career-long approach. We are proud when we start a career in medicine, but that is only the beginning. The daily grind becomes an impossible task when we are continually exasperated by our perception of demanding and unappreciative patients. Dr. Naidorf highlights these frustrations and explains how we got there . . . then leads us on a path explaining what to do about it! The approaches recommended in this book are essential not only so we can be successful at providing excellent care to our patients, but also so we have the tools to be successful in completing a career in medicine.

Michael B. Weinstock, MD, Professor of Emergency Medicine, Adjunct, The Wexner Medical Center at The Ohio State University and Medical Director, Ohio Dominican University Physician Assistant studies program

Dr. Joan Naidorf has nailed it ... I'm a better doctor for having read this. Changing How We Think About Difficult Patients is the one book that needs to be a part of every medical school curriculum.

Louis M. Profeta, MD, Author of The Patient in Room Nine Says He's God

Dr. Joan Naidorf's illuminating new book blends a pertinent review of existing knowledge and informed opinions with the author's 30 years of practical experience in the ED. It is a volume that is long-overdue - not just for physicians, but for nurses, PAs and the diverse array of modern medical professionals who must deal with difficult patients and situations every day. The book suggests to the reader a way out of the self-springing trap that allows these "difficult" patients' ingrained and often-practiced unhappiness to rob practitioners of the inherent joy and satisfaction of being a professional healer. It should be required reading for hospital CEOs and CMOs as well. This highly engaging book is Recommended Reading for anyone who treats patients in any capacity.

Daniel J. Waters, DO, MA, Author of A Heart Surgeon's Little Instruction Book

As a pediatric emergency medicine physician for the past 20 years, not only have I dealt with difficult patients (the ones that can actually speak) but also their parents/guardians and extended families. Dr. Joan Naidorf's book Changing How We Think About Difficult Patients describes these interactions from the perspective of physician and patient, and offers solutions on how to improve this relationship.

Robert P. Olympia, MD, Professor of Emergency Medicine & Pediatrics, Penn State Hershey Medical Center

I have never seen this topic presented in such detail, and including actionable approaches! This challenge of the difficult patient is faced by every physician. Thank goodness someone with Dr. Naidorf's years of experience has tackled this critical issue.

Karen J. Nichols, DO, MA, MACOI, FACP, CS-F, Dean, Midwestern University/Chicago College of Osteopathic Medicine, 2002-2018, and President, American Osteopathic Association, 2010-2011