«This is a very solid speech act study, showing an everyday phenomenon in a new light. Anyone wanting to look deeper into language use than the Deborah Tannen books should benefit from reading it.» (John Fought, University of Pennsylvania)
«The information gained from these studies not only provides insight into the reasons for the failure of learners to achieve solidarity and form a common bond in NS-NNS interactions, but also points to what learners need to know if they are to achieve such solidarity. Thus, the book would be useful to both ESL teachers and to researchers in applied linguistics, particularly those interested in pragmatics.» (Margaret A. DuFon, Journal of Pragmatics)