When people work together over time, certain key events stand out as having the potential to teach lasting lessons for the future. Leaders can use the Critical Reflections process to help their groups learn these lessons, whether the key event was a great success or a wretched failure. The goal is to affect future outcomes in similar situations: either to repeat the current success or to avoid repeating the same mistake.
Chris Ernst is research director, global leadership, at CCL's Singapore campus. He is responsible for starting up CCL's research and innovation unit in Asia and for comanaging Leadership across Differences, a global project focusing on leadership in diverse, multicultural contexts. Chris holds a Ph.D. in industrial and organizational psychology from North Carolina State University.
Andre Martin is an enterprise associate at CCL's Colorado Springs campus. He is a lead faculty member for the Center's Leadership and High-Performing Teams program and a key designer of the Navigating Complex Challenges program. Andre holds a Ph.D. in organizational psychology from Saint Louis University.