We must listen to the other person so that they have a chance to express themselves. We try our best to listen, but after a few minutes we can no longer continue; their speech touches the pain, violence, and anger in us. At first, we vow that we will give the other person a chance, even if what they say is unjust or difficult to listen to. But because of the violence, fear, pain, and anger in ourselves, we cannot listen for more than five minutes; we want to react, shout back, or run away. We have lost our capacity to listen with compassion, and we need to train so that we can listen again.

This sets the stage for all that follows, including teachings on understanding our suffering, paying attention, "transforming habit energies," looking carefully at what we are taking in, and a teaching that Thay often offered from Buddhist psychology about how we are always "watering seeds" in us, sometimes without awareness. There are seeds of anger and fear and despair that often get watered; instead, with purpose, we can water seeds that "are beneficial seeds of love, compassion, joy, forgiveness." A final short section focuses on practices for listening with compassion."

--Jon M. Sweeney, Spirituality & Practice