Phil Edmonston, Canada's toughest customer, is a former MP and a long-time consumer advocate. For over forty-five years, he has written more than 150 consumer guides in the bestselling Lemon-Aid series. About three decades ago Nissan and Honda sued Phil for five million dollars -- and lost.

George Iny, Canada's smartest car customer, is the director of the Automobile Protection Association, founded by Phil Edmonston in 1969. George and the APA's secret shoppers have worked with CTV W5 to expose deceptive practices in auto sales and repairs for two decades.