"There are many myths about mediation that this book dispels clearly and succinctly...In a crowded market, you should buy this invaluable book because it explains concepts and jargon in non-academic language...This book will prepare you in this fast-changing world to mediate your dispute using your telephone or laptop without leaving your desk and, if you prefer, from anywhere in the world." --The Law Society Gazette

"It is very readable in a 'pick up and flick through' way...a very useful reminder of the many and often useful approaches to mediation and the terminology used...it is evident that Stephen Walker is very passionate about the process of mediation and ADR and athough some of the content may be seen to be subjective...he is generally near the mark with the comments given...by following the references I was treated to more than I was expecting!...I can certainly see it being a useful addition to the bookshelf of those who might find themselves involved in or needing to know about mediation or ADR." --The Expert and Dispute Resolver, Vol 22 No 1

"...a comprehensive mixture of information and advice from the theoretical to the practical...browse, dip in, use as a reference book and a stimulus to further thought. These would all be good ways to make the most of what is a very interesting and informative book." --Civil Engineering Surveyor