The book is a tour of the people of Chicago, those who have been Kotlowitz's guide into this city's - and by inference, this country's - heart. Chicago, after all, is America's city. Kotlowitz introduces us to the owner of a West Side soul food restaurant who believes in second chances, a steelworker turned history teacher, the "Diego Rivera of the projects," and the lawyers and defendants who populate Chicago's Criminal Courts Building. These empathic, intimate stories chronicle the city's soul, its lifeblood.

This new edition features a new afterword from the author, which examines the state of the city today as seen from the double-paned windows of a pawnshop. Ultimately, Never a City So Real is a love letter to Chicago, a place that Kotlowitz describes as "a place that can tie me up in knots but a place that has been my muse, my friend, my joy."