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The co-op bookstore for avid readers
Scaling People: Tactics for Management and Company Building
From a Stripe and Google executive, a practical guide to company building and scaling the most important resource it has: its people. Selected for "Best Books of 2023" by Bloomberg and The Economist! "Whether you are a new manager or a CEO, there are going to be moments when you feel alone and need help. Odds are, the advice you need is in Scaling People. You are going to pull this book off your shelf over and over!"
--Kim Scott, New York Times bestselling author of Radical Candor and Just Work A leader at both Google and Stripe from their early days, Claire Hughes Johnson has worked with founders and company builders to try to replicate their success. The most common questions she's asked are not about business strategy--they're about how to scale the operating structures and people systems of a rapidly growing startup. Scaling People is a practical and empathetic guide to being an effective leader and manager in a high-growth environment. The tactical information it puts forward--including guidance on crafting foundational documents, strategic and financial planning, hiring and team development, and feedback and performance mechanisms--can be applied to companies of any size, in any industry. Scaling People includes dozens of pages of worksheets, templates, exercises, and example documents to help founders, leaders, and company builders create scalable operating systems and lightweight processes that really work. Implementing effective leadership and management practices takes effort and discipline, but the reward is a sustainable, scalable company that's set up for long-term success. Scaling People is a detailed roadmap for company builders to put the right operating systems and structures in place to scale the most important resource a company has: its people.
--Kim Scott, New York Times bestselling author of Radical Candor and Just Work A leader at both Google and Stripe from their early days, Claire Hughes Johnson has worked with founders and company builders to try to replicate their success. The most common questions she's asked are not about business strategy--they're about how to scale the operating structures and people systems of a rapidly growing startup. Scaling People is a practical and empathetic guide to being an effective leader and manager in a high-growth environment. The tactical information it puts forward--including guidance on crafting foundational documents, strategic and financial planning, hiring and team development, and feedback and performance mechanisms--can be applied to companies of any size, in any industry. Scaling People includes dozens of pages of worksheets, templates, exercises, and example documents to help founders, leaders, and company builders create scalable operating systems and lightweight processes that really work. Implementing effective leadership and management practices takes effort and discipline, but the reward is a sustainable, scalable company that's set up for long-term success. Scaling People is a detailed roadmap for company builders to put the right operating systems and structures in place to scale the most important resource a company has: its people.
Book Details
- Publisher: Stripe Press
- Publish Date: Mar 7th, 2023
- Pages: 480
- Language: English
- Edition: undefined - undefined
- Dimensions: 9.30in - 6.20in - 1.40in - 2.25lb
- EAN: 9781953953216
- Categories: • Leadership• Management - General• Organizational Development
About the Author
Hughes Johnson, Claire: - Claire Hughes Johnson is a corporate officer and advisor at Stripe. Previously, she was chief operating officer at Stripe from 2014 to 2021, helping the company grow from fewer than 200 employees to more than 8,000. At various times, she led business operations, sales, marketing, customer support, risk, real estate, and all of the people functions, including recruiting and HR. Prior to Stripe, she spent 10 years at Google leading business teams, including overseeing aspects of Gmail, Google Apps, and consumer operations, as well as serving as a vice president for AdWords, Google Offers, and Google's self-driving car project. She serves on the boards of Ameresco, the Atlantic, Aurora Innovation, and HubSpot, and is a trustee and current board president of Milton Academy. She lives outside of Boston with her husband, two children, and two neurotic dachshunds.
Praise for this book
"Unapologetically practical in its focus... refreshingly pragmatic."
-The Economist "The smartest and most useful book I've read on management this year."
--Nicholas Thompson, CEO of The Atlantic "Scaling People reflects Claire's rich experience and formidable tactical mind. In its substantiveness, rigor, and practicality, it stands out from the bland avalanche of traditional managerial fare. It is a book written by a genuine expert with real, tangible lessons to impart." --Mario Gabriele, founder of The Generalist "Claire
Johnson gave me some of the best feedback of my career: 'You don't ask for help
often enough.' Whether you are a new manager or a CEO, there are going to be
moments when you feel alone and need help. Odds are, the advice you need is in
Scaling People. You are going to pull this book off your
shelf over and over!" --Kim Scott, author of Radical
Candor and Just Work "The
practical guide to running a world-class organization... Claire has demystified
how you run a large, high-performance organization, with clear concepts and
practical templates that you can start implementing today." --Jason
Citron, founder and CEO of Discord "I was excited
to learn that Claire Hughes Johnson has taken her many years of operating
excellence from Stripe and Google and distilled it into a new book. Scaling
People is a key book to be added to the shelf of any people leader and
manager." --Elad Gil, entrepreneur, investor, and author of
High Growth Handbook "Scaling People is approachable, entertaining, and exceptionally useful, with lots of heart and humor. Claire leverages her years of unparalleled experience to provide a deeply helpful resource to read and revisit again and again."
--Aileen Lee, founder and managing partner of Cowboy Ventures
"Through the entire
history of startups and entrepreneurship, the world expects founders and young
executives to succeed and thrive as their company grows larger and larger. Yet
no one takes the time to give them the skills and processes that are necessary
to achieve great leadership. Now someone has--hats off to Claire Johnson for
writing Scaling People." --Bill Gurley, general
partner at Benchmark "If you want to scale your
business from 10 people to 10,000 without losing the things that make it
special, Scaling People is the handbook you need."
--Ravi
Gupta, former CFO and COO of Instacart, general partner at Sequoia
Capital "There's a lot of reinventing the wheel in a startup environment. Scaling People offers strong frameworks, sound advice, and tried-and-true processes that any company can use to build stronger foundations and sustainable success." --Reid Hoffman, co-founder of LinkedIn, partner at Greylock, host of Masters of Scale "Claire Hughes Johnson is the ultimate operator. She distills two decades of management and leadership expertise into one accessible volume with real-world examples and actionable guidance. Scaling People proves that it's possible to operate in a high-growth environment while simultaneously focusing on and caring about developing people--and that doing so also leads to a fundamentally stronger business."
-The Economist "The smartest and most useful book I've read on management this year."
--Nicholas Thompson, CEO of The Atlantic "Scaling People reflects Claire's rich experience and formidable tactical mind. In its substantiveness, rigor, and practicality, it stands out from the bland avalanche of traditional managerial fare. It is a book written by a genuine expert with real, tangible lessons to impart." --Mario Gabriele, founder of The Generalist "Claire
Johnson gave me some of the best feedback of my career: 'You don't ask for help
often enough.' Whether you are a new manager or a CEO, there are going to be
moments when you feel alone and need help. Odds are, the advice you need is in
Scaling People. You are going to pull this book off your
shelf over and over!" --Kim Scott, author of Radical
Candor and Just Work "The
practical guide to running a world-class organization... Claire has demystified
how you run a large, high-performance organization, with clear concepts and
practical templates that you can start implementing today." --Jason
Citron, founder and CEO of Discord "I was excited
to learn that Claire Hughes Johnson has taken her many years of operating
excellence from Stripe and Google and distilled it into a new book. Scaling
People is a key book to be added to the shelf of any people leader and
manager." --Elad Gil, entrepreneur, investor, and author of
High Growth Handbook "Scaling People is approachable, entertaining, and exceptionally useful, with lots of heart and humor. Claire leverages her years of unparalleled experience to provide a deeply helpful resource to read and revisit again and again."
--Aileen Lee, founder and managing partner of Cowboy Ventures
"Through the entire
history of startups and entrepreneurship, the world expects founders and young
executives to succeed and thrive as their company grows larger and larger. Yet
no one takes the time to give them the skills and processes that are necessary
to achieve great leadership. Now someone has--hats off to Claire Johnson for
writing Scaling People." --Bill Gurley, general
partner at Benchmark "If you want to scale your
business from 10 people to 10,000 without losing the things that make it
special, Scaling People is the handbook you need."
--Ravi
Gupta, former CFO and COO of Instacart, general partner at Sequoia
Capital "There's a lot of reinventing the wheel in a startup environment. Scaling People offers strong frameworks, sound advice, and tried-and-true processes that any company can use to build stronger foundations and sustainable success." --Reid Hoffman, co-founder of LinkedIn, partner at Greylock, host of Masters of Scale "Claire Hughes Johnson is the ultimate operator. She distills two decades of management and leadership expertise into one accessible volume with real-world examples and actionable guidance. Scaling People proves that it's possible to operate in a high-growth environment while simultaneously focusing on and caring about developing people--and that doing so also leads to a fundamentally stronger business."