Coaches need to be able to show empathy and be good at building relationships, including building rapport. Good coaches also have strong communication skills. For more about developing communication skills in general, see our pages: Communication Skills, and Developing Effective Communication Skills.

This book is different because it:
- Includes brilliant tools for beginner-to-seasoned coaches
- Offers advanced techniques for developing powerful questions without any lists
- Provides principles of human behavior that help you quickly identify what's going on
- Contains the 25 Themes that underlie every coaching situation and make coaching and questioning much simpler
- Shares a step-by-step, easy to follow, way to create a shift in perspective
- Presents 17 strategies that clients unknowingly use that work against, not for them