...offers strategies that are critical to increasing organizational excellence, especially in these turbulent times. If you want to energize your employees so they are giving their best work to you and your customers then this book is mandatory reading. --Jon Peters, president, The Institute for Management Studies-- "Reviews"
To succeed in business, treat your employees well, and they will treat your customers well. Peter Stark and Jane Flaherty get it! Read this book and keep your people engaged! --Ken Blanchard, co-author of The One Minute Manager-- "Reviews"
... an excellent guide to fundamental management practices and should be required reading for any person aspiring to be a leader, believe they are a leader, and/or currently direct tasks or employees within an organization. It should also be mandatory reading for HR staff. --Bob Adams, group vice president, Crain Communications-- "Reviews"
Stark and Flaherty expertly show managers how to get a clear, compelling vision of professional excellence... a must-read for anyone who wants to know how to create and retain a team committed to delivering the highest standards to their customers. --Anthony Robbins, best-selling author of Awaken the Giant Within and Unlimited Power-- "Reviews"