In a very clever, relatable and user-friendly fashion, she's put her finger on the things that many of us struggle with as we balance our desire to be inclusive while embracing and honoring our differences. Her 25 habits are pearls of wisdom, packaged in personal stories to which we can all relate. -- Linda K. Myers, P.C., Partner, Kirkland & Ellis LLP

True cultural effectiveness grows not out of cognitive brightness, but rather "emotional, social, and spiritual intelligence." Verna makes clear that these qualities have the greatest chance for being developed when we humble ourselves by admitting what we don't know. One of the most compelling themes in the book is the simple, yet profound idea that enhancing opportunities for inclusion not only requires modification of our office cultures, but we are frequently challenged to also change ourselves. A truly wonderful book! -- James K. Grasty, vice president & assistant general counsel, Office of General Counsel, Merck & Co., Inc.

I love the format of the book; it acknowledges implicitly that bad and old habits are hard to break and require alternative behaviors to practice in order to form new ones. I was delighted by the simple yet actionable new behaviors and responses offered for controversial habits. Practitioners will benefit greatly from the wisdom of this guide! -- Pamela Culpepper, senior vice president global chief diversity and inclusion officer, PepsiCo, Inc.

[O]ne of the most useful books I have read on how to combat the tensions that inherently occur in a diverse global workplace. . .with concrete tips for individuals and organizations on how to handle varied situations that frequently occur in the workplace and in our personal lives. -- Theodore J. Boutrous, Jr., partner & member of executive and management committees, Gibson, Dunn & Crutcher LLP