Shep Hyken Book Recommendations & Book Mentions

Shep Hyken

Join Bill Price and me at @RingCentral’s CX Book Club Event! We discuss the book, The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. Tuesday, December 06, 2022, 2:00 PM EST Register now! https://t.co/soTopLH1Y2 #employeeexperience #CX https://t.co/AJYMe9pBNc

Shep Hyken

Don't miss this week's #AmazingBusinessRadio with Christoph Trappe, author of Is Marketing A Good Career? We discuss telling your brand story through the customer experience. https://t.co/gVU81pceBp #customerservice #customerexperience #CX @CTrappe https://t.co/gtIESzY0St

Shep Hyken

Check out this episode of Amazing Business Radio withChris Lynam @lynam, author of The Choreography of Customer Service We discuss how your organization can implement the five core concepts of good customer service. https://buff.ly/3MQQ8nY #customerservice #customerexperience https://t.co/QAQFUC3CMc

Shep Hyken

Amaze every customer every time! Delivering amazing service requires everyone in your organization to step up and be a leader. Learn the 52 tools for delivering the most amazing customer service on the planet. https://t.co/aU4P0N3WyQ #customerservice #customerexperience #CX https://t.co/Nxwn3VUGBN

Shep Hyken

Congrats to my friend @John_Livesay on the release of his new book, The Sale Is In the Tale. The book is available now on Amazon. Get your copy today! 🤓 https://t.co/nYJrVozn2Y #newbook #leadership #sales https://t.co/IUJeeGuSVU

Shep Hyken

Excited about a fantastic new book, Influencing Shopper Decisions! Rebecca Brooks and Devora Rogers are marketing analysis and brand management experts for the way people buy today. Get your copy of Influencing Shopper Decisions here: https://t.co/m8etIMRlKZ #NewBook #CX https://t.co/pg1uMbdwuq

Shep Hyken

Tune in to this week's Amazing Business Radio, with @ZhechoDobrev, author of The Big Miss: How Organizations Overlook the Value of Emotions. We talk about how emotions and customer relationships affect buying decisions. https://t.co/kDOzM2QGVI #customerservice #CX https://t.co/gjDa3MgAIS

Shep Hyken

Join me and Karin Hurt, CEO of @LetsGrowLeaders on the RingCentral Book Club Series to discuss her book, Courageous Cultures! The event is on Thursday, December 09, 2021, at 2:00 PM EST. You can register today and get a free copy of Courageous Cultures at https://buff.ly/3rz4z98 https://t.co/rZL9TCwOYq

Shep Hyken

Catch this week's Amazing Business Radio with Susan Drumm, CEO & Chief Empowerment Officer of Meritage Leadership Development and the author of The Leader's Playlist. https://t.co/DGSbBN2ei2 #customerservice #customerexperience #CX @drummleadership https://t.co/nz8H9C1sz2

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Shep Hyken

What is the METAIL economy? In this episode of #AmazingBusinessRadio, @Joel_Bines of @AlixPartnersLLP and I discuss how to meet the growing expectations of the smart and savvy Me-centric customer. Tune in! https://t.co/WeORIczXgL #customerservice #customerexperience #CX https://t.co/CUrh2rgXFX